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Tefl Org Uk, Edinburgh, 2017. Tefl certificate, 120 Hours. Including: Grammar certificate, teaching young learners and teaching business English. University of Newcastle 2015-2017. MA Film Theory and Practice (First). Including English literature module. University of Lincoln 2004-2007. BA (Hons) Media Production (2:1). Teaching Technician, Whitley Bay High School 2009-2017. Teaching practical media skills to students aged 13-18, including photography, video editing and desktop publishing. Also included lesson planning, delivery and resource creation. Additional duties included creating staff training materials, leading and training a student team of theatre technicians and demonstrating camera equipment to staff. Call Centre Instructor, Barclays Mortgage Centre, 2008-2009. Answering phones to customers with finance queries. Training new staff members to do the same and answering the ¡°help desk¡± calls – internal calls from other call centre agents with questions about the job. |
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